Frequently asked questions
Why is my block blurred?
A paid block and every later edit wait for moderator approval. During review the image is blurred and the destination link is disabled.
How long does moderation take?
The moderation team reviews the queue in order. Contact support if a paid block remains pending unusually long.
Can I edit my pixels?
Yes. Open My account, select an owned block, upload a new image or change its link and submit it. The edit is reviewed before becoming active.
How do I recover my account?
Use Account recovery with the registration email. The recovery link expires after one hour and revokes old sessions after use.
How do I report content?
Select an occupied block on either wall and use the complaint form. The block is returned to the moderation queue immediately.
Can anonymous purchases be managed?
No. An anonymous block has no account owner. Sign in before purchasing if you want to edit or release it later.
Are rejected purchases refunded automatically?
No. Moderation and payment disputes are handled by support; include the Robokassa order number in your request.